Capstone Internship
Operations Intern
BHI Senior Living- Westminster Village
I completed my internship at Westminster Village as an Operations Intern. Westminster Village is a large community that offers long-term care, rehabilitation services, independent living, and cottages, which gave me the chance to experience a bigger facility than what I’m used to. During my internship, I worked closely with my mentor, the Assistant Executive Director, and had the opportunity to shadow her. This allowed me to see how different departments work together and helped me gain a better understanding of leadership in a healthcare setting.
Primary Responsibilities and Projects
During my internship as an Operations Intern, I had the opportunity to work with multiple departments and take on a variety of responsibilities, including:
Worked with Admissions to upload per-diem contracts into PointClickCare (PCC).
Partnered with Human Resources to complete audits for both new and existing employees.
Tracked Memory Care resident activities and used Excel to identify resident preferences.
Completed call light audits to help ensure resident safety and timely response.
Assisted with placing evacuation tags and worked alongside the Director of Communications.
Reviewed and uploaded medical records into PCC.
Organized and cleaned the nursing office by removing outdated files.
Worked with the nurse manager on previous resident audits.
Helped place safety protocol signs in resident rooms.
Learning Objectives and Outcomes
This experience showed me how important teamwork and communication are across all departments. It also opened my eyes to areas I didn’t expect to be interested in and helped me grow professionally. I learned how important organization and attention to detail are in healthcare, and this experience helped shape my understanding of the kind of leader I want to be.
Leadership Experience
Leadership Meeting with CEO
During my internship, I had the opportunity to attend a meeting with the CEO of BHI, John Dattilo, where I was able to ask questions and gain insight into leadership in healthcare. This experience helped me better understand decision-making at a higher level and how leadership impacts all departments within an organization.
